Refunds and Returns FAQs
How Will I receive my Refund?
Orders placed on our website will be refunded similar to the way you made your purchase and you will receive a confirmation email once your order has been processed. Please see terms & conditions for our return policy, refunds will be issued within 28 days of the item arriving at the Covid Safe Services Address.
If you used a credit card, the funds will be credited back to your credit card within 5 business days after the refund has been issued however this may vary depending on your bank (and can take up to 10 days). If you used PayPal to place your order, the funds will be returned and visible in your Paypal account immediately once the refund has been issued.
Do You Refund Sale and Discounted Items?
Yes. Please refer to our terms & conditions for refund details.
What Happens if my parcel is lost?
If you believe your parcel has been lost please contact us at firstname.lastname@example.org . We will open up an investigation with our courier provider on your behalf to determine the location of your parcel based o the tracking code.
I received a damaged or faulty item, what can I do about it?
You may return your item purchased if it is faulty. Please contact us and we will assist you through the process
I received my order but it wasn’t correct, what can I do?
Please contact us and we will happily resolve this with you. While we take care to ensure accuracy, from time to time we get it wrong. If you believe your order is incorrect, please contact us on email@example.com
How do I return my order?
You can return your item via any trackable courier service.
You will need to cover courier costs yourself.
You must take precautions to ensure your items reach our warehouse as we cannot take responsibility until we receive the items. Please ensure you use a traceable service for safe delivery.
If your item is faulty we will reimburse delivery costs however, please use the most economical delivery method to return your items as we cannot reimburse for an amount higher than the original delivery costs.